Guest Guidelines
HOUSE RULES
"To ensure the comfort and safety of all our guests, we kindly request you to observe the following guidelines during your stay at Prime Star Hotel."
Check-in
From 2:00 PM to 11:00 PM
Check-out
From 12:00 AM to 12:00 PM
Cancellation Policy
Full refund available if booking is cancelled within 1 hour after check-in. Cancellations can only be processed through the hotel's cashier terminal.
Damage Deposit
A damage deposit of PKR 5,000 is required on arrival (cash). Refunded in full on check-out subject to inspection.
Children & Beds
Children of all ages are welcome. Cribs and extra beds are not available.
Pets
Pets are allowed on request. Charges may apply.
Parties
Parties/events are not allowed.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Security & Safety
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Our property is monitored by 24-hour CCTV and security personnel to ensure your peace of mind. Personal safes are available in all suites for your valuables.